At 24fiks.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you use our platform to connect with professional service providers for tasks like cleaning, plumbing, electrical work, mechanics, and more. We aim to be transparent about our practices and provide you with a seamless and trustworthy experience.
We collect the following types of information to provide and improve our services:
Personal Information: When you sign up, book a service, or contact us, we may collect details such as your name, email address, phone number, and address to facilitate service bookings and communication.
Location Data: With your consent, we may collect your location to help you find nearby service providers and ensure accurate service delivery.
Booking and Transaction Details: Information related to your service requests, bookings, payment methods, and transaction history to process and manage your orders.
Usage Data: Information about how you interact with our platform, including browsing activity, search history, and preferences, to enhance user experience and personalize services.
Communication Data: Any messages or inquiries you send through our platform, including chats with providers or customer support, to assist you effectively.
We use your information to:
Connect you with professional service providers for your requested services.
Process bookings, payments, and refunds efficiently.
Personalize your experience by recommending relevant services and providers based on your preferences and location.
Communicate with you about your bookings, account updates, promotions, or customer support inquiries.
Improve our platform by analyzing usage patterns and feedback to enhance functionality and user satisfaction.
Ensure compliance with legal obligations and protect against fraudulent activities.
We prioritize the security of your data and implement industry-standard measures to protect it, including:
Encryption: Using secure encryption protocols to safeguard your personal and payment information during transmission.
Access Controls: Limiting access to your data to authorized personnel only, ensuring it is handled responsibly.
Regular Security Audits: Conducting periodic reviews of our systems to identify and address potential vulnerabilities.
We do not sell or share your personal information with third parties except in the following cases:
Service Providers: We share necessary information with trusted professionals to fulfill your service requests.
Legal Requirements: We may disclose information if required by law or to protect the safety and rights of our users, staff, or platform.
Business Partners: With your consent, we may share anonymized data with partners for analytics or promotional purposes to enhance your experience.
You have control over your personal information and can:
Access, update, or delete your account information through your profile settings.
Opt out of promotional communications at any time by adjusting your notification preferences or contacting us.
Request information about the data we hold about you by reaching out to our support team.
We use cookies and similar technologies to enhance your browsing experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings.
As part of our commitment to transparency, please note that our cancellation policy allows cancellations up to 3 hours before the scheduled service time. Any personal information provided during the cancellation process is handled in accordance with this Privacy Policy to ensure your data remains secure.
If you have any questions, concerns, or requests regarding your privacy or this policy, please contact our support team at support@24fiks.com or through our platform’s contact form. We are available 24/7 to assist you.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.
Thank you for trusting 24fiks.com with your service needs. We are dedicated to protecting your privacy while connecting you with top professionals for a hassle-free experience!
