Welcome to 24fiks.com, a platform designed to connect you with skilled professionals for daily services such as cleaning, plumbing, electrical work, mechanics, and more. By accessing or using our website or mobile application, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services. If you do not agree with any part of these terms, you should not use our platform.
By creating an account, booking a service, or otherwise using 24fiks.com, you acknowledge that you have read, understood, and agree to comply with these Terms and Conditions, as well as our Privacy Policy and Cancellation Policy. These terms apply to all users, including customers, service providers, and visitors to the platform.
Eligibility: You must be at least 18 years old and have the legal capacity to enter into contracts to use our services. By using 24fiks.com, you confirm that you meet these requirements.
Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials (e.g., email, password) and for all activities conducted under your account. Notify us immediately at support@24fiks.com if you suspect unauthorized use of your account.
Prohibited Activities: You agree not to use the platform for any unlawful, fraudulent, or unauthorized purposes, including but not limited to misrepresenting your identity, interfering with the platform’s functionality, or engaging in harmful conduct toward other users or service providers.
Service Requests: 24fiks.com allows you to book professional services such as cleaning, plumbing, or mechanics through our platform. You agree to provide accurate information (e.g., name, contact details, service location) when making a booking.
Provider Assignment: We connect you with available service providers based on your location and preferences. While we strive to ensure quality, we do not guarantee the performance of any specific provider, as they operate as independent professionals.
Cancellation Policy: Cancellations are permitted up to 3 hours before the scheduled service time, as outlined in our Cancellation Policy. Late cancellations or no-shows may incur fees, and you agree to comply with this policy when booking services.
Payment: You agree to pay for services as outlined during the booking process. Payments may be processed through secure digital payment methods or cash after service, depending on availability. All fees, including service charges, taxes, or platform fees, will be clearly displayed before confirming your booking.
Accurate Information: You agree to provide truthful and complete information when creating an account, booking services, or communicating with providers or our support team.
Conduct with Providers: You agree to treat service providers with respect and provide a safe and appropriate environment for them to perform their services.
Feedback and Reviews: You may leave reviews or ratings for providers after a service is completed. Reviews must be honest, fair, and free from abusive or defamatory content.
Independent Providers: Service providers on 24fiks.com are independent contractors, not employees of 24fiks.com. We are not responsible for their actions, omissions, or the quality of their services.
No Warranty: While we strive to maintain a reliable platform, services are provided “as is.” We do not guarantee uninterrupted access to the platform or the availability of specific providers or services.
Liability: To the fullest extent permitted by law, 24fiks.com is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the platform or services, including but not limited to property damage, personal injury, or financial loss.
Payment Processing: You authorize us to process payments through your chosen payment method. For offline payments or cash after service, you agree to provide accurate payment information and settle any outstanding amounts promptly.
Refunds: Refunds are subject to our Cancellation Policy and the discretion of the service provider or platform. Refund requests must be submitted through the platform, and we will review them on a case-by-case basis.
All content on 24fiks.com, including text, logos, images, and software, is the property of 24fiks.com or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or modify any content without our prior written consent.
We reserve the right to suspend or terminate your account or access to the platform at our discretion, particularly if you violate these Terms and Conditions, engage in fraudulent activity, or misuse the platform. You may also terminate your account at any time by contacting us at support@24fiks.com.
We may update these Terms and Conditions from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and continued use of the platform after changes constitutes your acceptance of the revised terms.
These Terms and Conditions are governed by the laws of the jurisdiction in which 24fiks.com operates. Any disputes arising from your use of the platform will be resolved in accordance with applicable laws.
If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact our support team at info@24fiks.com or through our platform’s contact form. We are available 24/7 to assist you.
Thank you for choosing 24fiks.com. We are committed to connecting you with trusted professionals for a seamless and reliable service experience!
